Open until filled
TRANSIT OPERATOR ASSISTANT MANAGER
Under direction, manages fixed route transit operators providing them with the guidance, training and tools, policies and procedures necessary to do an effective job. Hires quality operators and assures policies and procedures are followed and levying discipline when necessary up to and including termination. Assures the public is receiving the highest quality service possible and that the goals and objectives of Pierce Transit are met and the mission statement is carried out. Essential functions: monitors and supervises operator performance and policy adherence to assure a high quality of fixed-route service is provided to the public; monitors sick leave, late reports, accidents, OJI’s and customer comment records; assesses, develops, and provides appropriate training as necessary; responds to incident reports and approves sick leave absence slips; plans, oversees, and evaluates transit services and operations; conducts investigations, interviews, and levies discipline for operators concerning performance issues up to and including termination; responds to and represents the Division at grievances, complaints, lawsuits, and arbitrations as required; assists operators with day to day issues such as payroll issues, issues with passengers, equipment issues, questions regarding policies and procedures, sick leave, vacation and OJIs; responds to customer comments taking corrective actions with the operator and following up with the customer; responds to issues brought forth by other departments in the Agency; collaborates with other departments to resolve operator and policy issues and improve overall working environment; B2 visits the field to interact and develop positive rapport with Transit Operators, Service Supervisors and the public to assure safe, courteous and reliable service; writes correspondence to include memos to operators regarding policies and procedures and general information, letters to customers regarding service issues and responses to complaints and interdepartmental emails; evaluates operators’ performance annually; develops, plans, and implements ways to improve operator performance; provides representation at a variety of meetings, events, training sessions, and/or on Agency committees; prepares, reviews, interprets and analyzes a variety of information, data, and reports; makes recommendations and presentations on findings; develops and/or assists in the development and administration of the department budget; participates in the development of services, programs, policies, and procedures in assigned area of responsibility; C4 reviews and updates Operator’s Manual to incorporate Transit Operator input, revisions to Agency policies and procedures and changing laws and regulations; works in partnership with Risk Management to manage complex or long term OJI absences; ensures consistency with Agency’s redeployment program; C4 performs other duties of a similar nature and level as assigned.
Hiring Range: $67,405 – $82,571 annually, paid on a bi-weekly basis
Required: Bachelor’s Degree in Business, Transportation, or a related field and five years related experience including two years progressively responsible leadership experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Desired: Supervisory experience in a union environment.
Special Requirements: Valid Washington State driver’s license and CDL or the ability to obtain them within the first six months of employment; National Incident Management System (NIMS) certified or pass required tests within 6 months of hire. Must be willing to work evenings and weekends as assigned.
Knowledge & Abilities:
Knowledge of: management, supervisory and leadership skills; applicable Pierce Transit, federal, state, and local laws, rules, regulations, codes, and/or statutes; labor laws and the bargaining agreement with the Amalgamated Transit Union, Local 758; public transportation service administration principles; report and document writing techniques; public relations principles; budgeting principles; customer service principles; modern office equipment.
Skill in: interpreting and applying Pierce Transit policies and procedures as well as federal, state, and local laws and regulations; supervising and/or providing leadership; analyzing and interpreting fiscal, statistical, operational data and/or other related information and developing and implementing recommendations based on findings; conducting research and/or investigations; problem solving and effective decision making; preparing reports, presentations, training materials, promotional materials and/or other related documentation and correspondence; providing daily operational guidance and supervision; managing and administering projects, programs or operational activities; monitoring and administering budgets, contracts, and/or related operational measures; ensuring regulatory compliance; planning and forecasting; providing customer service and client support; utilizing a computer and relevant software applications; communication, interpersonal skills as applied to interactions with coworkers, supervisors, and the general public sufficient to exchange or convey information and to receive work direction.
How to Apply:
Submit a cover letter, resume, completed Pierce Transit application form, and supplemental questionnaire clearly showing how you meet the minimum qualifications listed above. Application packets may be downloaded at www.piercetransit.org/careers, or obtained at Pierce Transit, 3701 96th Street SW, P.O. Box 99070, Lakewood, WA 98496-0070, or by calling 253-581-8000. Resumes will be accepted only if they are attached to a completed Pierce Transit application. You may send your completed application packets via email to Jean Carlson, email@example.com, fax to 253-984-8224, or mail to the address listed above. Application materials will be reviewed as they are received.
Applicants who, in the judgment of Human Resources, most closely match the requirements of the position may be invited to appear for an interview. A written examination may also be included in the process. Selection of applicants for further consideration will be determined by the information supplied in the application materials and/or written examination. It will be the responsibility of the applicant to supply sufficient information and detail to permit the Agency to properly determine the applicant’s qualifications, skills and abilities as they relate to the position.