Health Care Access Advocate #15-0809
LOCATION: Opportunity Place: 2024 Third Ave, Seattle, WA 98121
REPORTS TO: Program Manager, Health Care Access and Healthy Birth Outcomes
DESCRIPTION: This Health Care Access Advocate provides managed care education, advocacy, and case work with homeless and at risk families and individuals at over several sites in Seattle and King County, improving access to health services for this population. The Health Care Access Advocate also conducts focused community outreach and provides in-person health insurance enrollment assistance through the Health Benefit Exchange.
- Develops and maintains schedule of on-site availability at shelter and transitional housing sites as determined with supervisor
- Assesses health coverage, care access history, and resource needs of family shelter residents
- Provides education to families and consults with staff about health coverage, managed care, benefits, and access issues
- Trouble shoots with medical providers, billing departments at clinics and medical centers, and collections agencies
- Works with homeless and at risk families to facilitate WA Apple Health (Medicaid) enrollment and re-certification, SSI applications (Medicare) and VA benefits (limited) as needed
- Provides Health Benefit Exchange outreach and education in identified communities and special populations
- Assists individuals and families with health insurance enrollment using WA HealthPlanFinder
- Works at designated shelters to provide client referrals and coordination of vision, dental, mental health and substance abuse service providers, transportation and medical services.
- Documents problems encountered with access to appropriate health care services
- Attends regular agency and Public Health meetings for training and service coordination, including Health Benefit Exchange In-Person Assister training and other related meetings
- Documents client encounters and casework in YWCA client database and maintains additional client files as needed
- Meets regularly with supervisor and team for updates, collaboration, and case staffing
- Shows demonstrated ability to interact with people of different cultures
- Continues search for understanding of racial, gender and class equity
- Adheres to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring; works alongside volunteers, where applicable
- Assures that all contacts are treated with respect and dignity regardless of race, ethnic background, gender or socio-economic background
- Performs other duties as assigned
QUALIFICATIONS & CORE COMPETENCIES
- At least three years of direct social service experience, including one year of experience working with low-income and/or homeless families
- A Bachelor’s degree in social services or a related field with at least one year of direct social service experience working with low-income and/or homeless families
- Must be able to access and work in women-only environments such as women’s domestic violence shelters, hygiene centers and day centers
- Commitment to diversity, including sensitivity to the needs of clients and staff from diverse cultural and economic backgrounds
- Commitment to working with people who are homeless or otherwise at risk
- Candidate must be able to travel independently between multiple work sites within a day.
- Knowledge and experience related to crisis intervention, domestic violence, homelessness, mental health, case management or substance abuse preferred
- Bilingual desired
- Familiarity assisting with health insurance enrollment and access to medical, dental, vision, specialty care desired
- High level of organization and attention to detail is required
- Ability to communicate and collaborate across agencies, organizational cultures, and multiple disciplines required
- Ability to work well independently, and adapt to change
- Ability to bridge cultural and economic gaps to reach and work with members of diverse populations
- Core competencies expected: Adaptability, Flexibility, Attention to Detail, Collaboration/Partnership, Discernment/Judgment, Customer Service, Fostering Diversity, Planning and Organizing, Problem Solving, Social Justice Advocacy, Technical Expertise Proficiency
- Customer Service: We treat our customers with culturally competent courtesy and respect, and react with urgency and sensitivity to their important concerns.
- Social Justice: Collectively and individually, we work to eliminate the effects of racism, sexism, homophobia, ageism and other oppressions and help our clients achieve equitable outcomes, outcomes that prioritize those with multiple barriers, in the areas we serve.
- Teamwork: We value individual excellence in the achievement of organizational goals and work effectively as a team for the benefit of the YWCA and our stakeholders. We acknowledge that cultural competence is required when evaluating effective work and teamwork and that the voice of our staff of color, immigrant and refugee staff, LGBTQ staff and other marginalized staff comes through as positive, effective and relational in a variety of ways, and that internalized superiority or inferiority can play a role in how a staff member interacts on teams. We work to understand barriers that staff may be facing and support staff that are facing multiple barriers.
- Communication: We communicate openly, honestly and accurately with our internal and external stakeholders. We listen respectfully, solicit feedback and are open to the suggestions and solutions of others. We understand that internalized oppressions play a role in how we communicate, what we communicate and what we gatekeep. We work to be accountable gatekeepers, acknowledge our superiority and inferiority while communicating and create a flat structure where power is not front and center in the communication that we engage in.
- Integrity: We are ethical and trustworthy in our business practices and interactions with each other.
- Accountability: We are accountable to each other and our communities, and we seek to continuously improve the quality of our services. We are transparent in sharing information with stakeholders and the public.
PHYSICAL DEMANDS OF THIS POSITION: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. In performing this position, the employee:
- Constantly uses hands and wrists, fingering, handling, grasping and reaching in using telephones, computers, fax machines and other office equipment and supplies
- Constantly sits while doing indoor work including operating a computer
- Frequently uses speech, hearing, and sight abilities in exchanging information with clients, agency staff, employers, representatives of community organizations and other individuals in the community
- Frequently lifts/carries up to 10 pounds and pushes and pulls up to 12 pounds in performing duties in the office and in traveling to off-site meetings
- Occasionally reaches outward, stands, squats, kneels, bends, walks and lifts items up to 20 pounds in performing duties in the office and in traveling to off-site meetings
- Occasional local travel to multiple locations for off-site meetings
- Indoor office environment
*Constantly requires this activity or exposure 66+% of the time, frequently: 33%-66%, occasionally: up to 33%.
HOURS, RATE, BENEFITS
- Full time, 36 hours per week
- $16.35 – DOE per hour
- Fair Labor Standards Act (FLSA) Classification: Non-exempt
- Excellent benefits including medical insurance, retirement plans, plus generous vacation, holiday and sick-leave plans
- At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.
TO APPLY: Please send your resume and cover letter along with the job title and # included in the subject line to email@example.com.
CLOSING DATE: This position will remain open until September 2, 2015.
YWCA Seattle | King | Snohomish is an Equal Opportunity Employer